ORDER INFO

PLACE AN ORDER

If you would like to place an order, just send an email to robert.kunze@viamineralia.com or martin.gruell@viamineralia.com.Your email should contain the mineral, the number and the item’s price.

For example: Realgar (014), Baia Sprie, 315 Euro

If it’s available we will reserve it for you. Also please let us know your home-country so we can calculate the costs for shipping.


SHIPMENT

All items will be shipped insured and trackable via Austrian Post. Whenever possible we will combine shipment of more than one specimen to save shipping costs.

The following table shows the costs for insured shipping of parcels up to 1 kg. Over 1 kg we have to add 1-3 Euro per kg.

Austria: 6 Euro
Europe: 15 Euro
North America: 19 Euro
Rest of World: 22 Euro


PAYMENT

We accept the following ways of payment:

Bank transfer / Paypal / Cash

After you replaced your request/order you’ll get an email with the payment-data and the full costs incl. shipping.


Satisfaction Guarantee / RETURN A SPECIMEN

If you're not satisfied with any specimen you bought from us, please let us know within 10 days after you recieved it.

robert.kunze@viamineralia.com or martin.gruell@viamineralia.com

Please handle the specimen very carefully, pack it very well and return it after you informed us. After we recieved your specimen in the same condition as it was send to you, we will refund the full price (except the shipping-costs).


PRIVACY POLICY

No customer records will be given away to other companies and/or organisations. Especially we're using your email-adress for sending you our newsletter or private offers of mineral specimens, if you gave us your mail-adress. If you don't wish to get our newsletter, just contact us and you email-adress will be removed from our system.